Privacy
Policy for Neovero Requests
This privacy policy describes how Neovero Requests
("we", "us", "our") collects, uses, and shares
your personal data when you use our app. By using our app, you agree to this
privacy policy and consent to our data practices.
What
data do we collect?
We collect the following types of data from you
when you use our app:
- Device data: We collect data
about your device, such as device model, operating system, unique device
identifiers, and IP address.
- Location data: We collect data
about your location, such as GPS coordinates, when you use our app to
access or manage your assets or work orders.
- Usage data: We collect data
about how you use our app, such as the features you access, the actions
you perform, the time and duration of your sessions, and the errors or
crashes you may face.
- Account data: We collect data
that you provide when you create or update your account, such as your
name, email address, password, and profile picture.
- Asset data: We collect data
that you provide or generate when you add or manage your assets, such as
asset name, description, category, status, history, pictures, and
maintenance records and costs.
- Work order data: We collect data
that you provide or generate when you create or complete work orders, such
as problems, solutions, description, priority, assignee, due date, status,
and feedback.
- Parts data: We collect data
that you provide or manage when you use our app to track or order parts,
such as part name, description, quantity, price, and vendor.
- Communication
data: We collect data that you provide or receive
when you communicate with us or other users through our app, such as
messages, attachments, ratings, and reviews.
How do
we use your data?
We use your data for the following purposes:
- To provide and
improve our app: We use your data to enable you to access and
use our app, to provide you with the features and functionality of our
app, to improve our app’s performance, quality, and security, and to
develop new features and services.
- To personalize
your experience: We use your data to tailor our app to your
preferences, needs, and interests, to provide you with relevant content
and recommendations, and to enhance your satisfaction and engagement with
our app.
- To communicate
with you: We use your data to send you service-related
messages, such as notifications, confirmations, reminders, and alerts, to
respond to your inquiries, requests, feedback, or complaints, and to
provide you with customer support and technical assistance.
- To market and
promote our app: We use your data to send you promotional
messages, such as newsletters, offers, discounts, and surveys, to inform
you about our app’s features, benefits, and updates, and to measure and
analyze the effectiveness of our marketing campaigns.
- To protect our
app and users: We use your data to detect, prevent, and
investigate fraud, abuse, violations, or illegal activities involving our
app, to enforce our terms and conditions and policies, and to protect our
rights, property, and safety and those of our users and partners.
- To protect our
app and users: We use your data to detect, prevent, and
investigate fraud, abuse, violations, or illegal activities involving our
app, to enforce our terms and conditions and policies, and to protect our
rights, property,
- To comply with
the law: We use your data to comply with our legal
obligations, such as tax, accounting, or reporting requirements, or to
respond to lawful requests from authorities.
How do
we share your data?
We share your data with the following third parties
for the following purposes:
- Service providers: We share your
data with third-party service providers that help us with various aspects
of our app, such as hosting, storage, analytics, communication, and
marketing. We require our service providers to use your data only in
accordance with our instructions and for the purposes stated in this
privacy policy.
- Other users: We share your
data with other users of our app when you interact with them through our
app, such as when you send or receive messages, attachments, ratings, or
reviews, or when you collaborate on work orders or assets.
- Legal authorities: We share your
data with legal authorities when we are required or permitted by law, such
as when we receive a subpoena, court order, or warrant, or when we need to
comply with a legal obligation, process, or request.
- Business partners: We share your
data with our business partners when we have your consent or when we
engage in a joint venture, merger, acquisition, sale, or other business
transaction that involves the transfer of your data.
How do
we protect your data?
We take reasonable measures to protect your data
from unauthorized access, use, disclosure, alteration, or destruction. We use
industry-standard encryption, firewalls, and other security technologies and
practices to safeguard your data. We also limit access to your data to our
employees, contractors, and service providers who need it to perform their
duties and who are bound by confidentiality agreements. However, no method of
transmission or storage is completely secure, and we cannot guarantee the absolute
security of your data.
How long
do we keep your data?
We keep your data for as long as necessary to
fulfill the purposes stated in this privacy policy, unless
a longer retention period is required or permitted by law. When we no longer
need your data, we delete or anonymize it in accordance with our data retention
and deletion policies.
What are
your rights and choices?
You have the following rights and choices regarding
your data:
- Access and update
your data: You can access and update your data through
your account settings or by contacting us. We may ask you to verify your
identity before fulfilling your request.
- Delete your data: You can delete
your data through your account settings or by contacting us. We may retain
some of your data as necessary to comply with our legal obligations,
resolve disputes, enforce our agreements, or for other legitimate
purposes.
- Opt out of marketing
communications: You can opt out of receiving marketing
communications from us by following the unsubscribe link or instructions
in our emails or by contacting us. We may still send you service-related
communications that are not promotional in nature.
- Manage your
permissions: You can manage your permissions for our app
to access your device data, such as location, camera, or storage, through
your device settings. You can also revoke your consent for us to use your
data for certain purposes by contacting us. Please note that some features
and functionality of our app may not work properly if you disable or
revoke certain permissions or consents.
How do
we handle children’s data?
Our app is not intended for children under the age
of 13, and we do not knowingly collect, use, or share any personal data from
children under 13. If we become aware that we have collected personal data from
a child under 13, we will delete it as soon as possible. If you are a parent or
guardian and believe that your child has provided us with personal data without
your consent, please contact us.
How do
we update our privacy policy?
We may update our privacy policy from time to time
to reflect changes in our data practices, app features, or legal requirements.
We will notify you of any material changes by posting a notice on our app or by
sending you an email. Your continued use of our app after the effective date of
the updated privacy policy constitutes your acceptance of the changes. We
encourage you to review our privacy policy periodically to stay informed about
how we handle your data.
How do
you contact us?
If you have any questions, comments, or complaints
about our privacy policy or data practices, please contact us at:
Neovero Sistemas
contato@neovero.com
+55 81 3019-8269